Refund policy

Gray Heron puts customers over profits. We want you to be happy with your Gray Heron.  If your blanket or pillow does not work for your nest, we would like you to notify us within 30 days and we will issue a full refund upon receipt of the blanket or pillowcase return. To start a return, simply can contact us at sarah@grayheron.com. If there is a manufacturing issue (this rarely happens, but it does), we will send you a return label. You do need to let us know if you are returning an item.  You will send returns or exchanges to Gray Heron 12 Church Street Dover, MA 02030.

Damages and issues
Please inspect your order before you wash your blanket and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  We will offer a full refund for manufacturing defects.

Unfortunately, we cannot accept returns on final sale items or gift cards or accept returns after 30 days.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Note that muslin is a delicate fabric. As of 1/1/24, we can not issue a refund for a snag in the muslin after the blanket has been washed.  All muslin will snag if you catch it on something sharp, but we recommend you snip off the snag.

Please remember it can take some time for your bank or credit card company to process and post the refund too. Again, we want you to be happy with your Gray Heron, so dissatisfaction is a good enough reason to return a blanket as long as it is initiated within a 30 day window.