FAQ

  • What makes Gray Heron blankets different?
    Gray Heron blankets are made with high quality organic cotton muslin and designed to feel both luxurious and lived in. The fabric is soft, breathable, and beautifully textured, so it works in every season. Each blanket is thoughtfully designed to be used every day and still feel special enough to keep as an heirloom.

  • Are Gray Heron blankets safe for babies and newborns?
    Yes. Our blankets are made from organic cotton muslin and finished without harsh chemicals, making them a gentle choice for delicate skin. Like any blanket, they should be used following safe sleep guidelines. We recommend keeping loose blankets out of the crib for unattended sleep and using them for supervised naps, stroller walks, tummy time, and everyday snuggles.

  • What is organic muslin and why is it good for blankets?
    Organic muslin is a lightweight woven cotton fabric that is both breathable and cozy. Because of its open weave, it allows air to circulate, helping to reduce overheating while still providing warmth and comfort. When the cotton is grown and processed organically, it avoids many of the harsh chemicals used in conventional textiles.

  • Are Gray Heron blankets a good gift?
    Gray Heron blankets are designed to be truly special gifts. They feel more elevated than a typical blanket, with beautiful texture, careful finishing, and a quiet, timeless aesthetic. Customers often choose them for baby showers, new baby gifts, birthdays, housewarming, and holidays when they want to give something that feels both practical and luxurious.

  • How do I care for my Gray Heron blanket?
    We recommend machine washing your blanket in cold water on a gentle cycle and tumble drying on low. The muslin softens and becomes even more cloudlike over time. Avoid bleach, and for our natural or light fabrics, an oxygen based whitener is preferable to keep the fibers strong and color true.

  • What sizes of blankets do you offer?
    Gray Heron offers a range of sizes, from baby and stroller blankets to larger throws and bed blankets. Each product page lists the exact dimensions and recommended uses, so you can choose the size that fits your nursery, bedroom, or gifting needs.

  • How do I transform my blanket from a flat cloth the puckered blanket I see on the website?

Upon arrival at your door, your Gray Heron blanket will be enclosed in a sweet, reusable cinch bag. When you remove your new Gray Heron from the bag, it will look more like a table cloth than the blanket you admired on the website. Do not worry! You will want to first wash the blanket on a gentle or permanent press cold water setting. Your blanket will emerge from the wash with that wonderful, textured grid pattern. Once dried, (dry on a lower setting or line dry), the blanket will feel just as you'd expected! Please note that your blanket will shrink slightly in the wash and dry process. All dimensions listed on our website are “after washing” dimensions.

 

How Long Does It Take for My Order to Ship?

We Process Your Order between 1-3 Business Days. As a small business, there are a few times during the year when it may take a bit longer to process an order, but these are few and far between!  

 How do I return or exchange my blanket?

Please send an email message to sarah@grayheron.com and we will gladly assist with a return or exchange. We want all our customers to be satisfied, so please let us know if you want to return your product.  I will email you a pre-paid label you can ship back if it is within 30 days!

 

 

 

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Warranty & Repair

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Returns & Refunds

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within a month after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.

In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Free returns

Returns within 30 days receive a full refund.

Worldwide shipping

Ship anywhere, rates available at checkout.

24/7 support

Call us anytime at 1(800) 555-1234.