FAQ

What is the Difference Between Summer-Weight and All-Season Blankets?

Gray Heron offers both All-Season and Summer Weight versions of our exceptional muslin blankets . Across our line, from adult king blankets to baby blankets, you can opt for a lighter weight (also known as a 4 layer or Summer-Weight) version or a more substantial (8 layer or All-Season) blanket. 

The Summer-Weight is a lighter version of our signature product.  It is perfect for those who run hot or just want an layer beyond a sheet.  When you don't have the option for air conditioning, this breathable cloud of a blanket will do the trick.

The All-Season is really our signature product. Its versatility makes it stand out as a year round slice of heaven. We recommend using the All-Season alone during the warmer months, as it provides enough warmth along with incredible breathability, to cut down on sweating or overheating under the covers. In cooler weather, it makes a more substantial bottom layer under a duvet.  

How do I transform my blanket from a flat cloth to a textured slice of heaven?

Upon arrival at your door, your Gray Heron blanket will be enclosed in a sweet, reusable cinch bag. When you remove your new Gray Heron from the bag, it will look more like a table cloth than the blanket you admired on the website. Do not worry! You will want to first wash the blanket on a gentle or permanent press cold water setting. Your blanket will emerge from the wash with that wonderful, textured grid pattern. Once dried, (dry on a lower setting or line dry), the blanket will feel just as you'd expected! Please note that your blanket will shrink slightly in the wash and dry process. All dimensions listed on our website are “after washing” dimensions.

What is muslin?

Muslin is a cotton gauzy fabric named from the city of Mosul, Iraq, where it was first manufactured in the 17th century. Muslin can be woven as a very thin, breathable fabric, and when layered, creates warmth while maintaining breathability 

What does GOTS certified mean?

All Grey Heron blankets are made of Global Organic Textile Standard (GOTS) certified cotton muslin. GOTS is the worldwide leading textile manufacturing and processing standard for organic fabrics and fibers. GOTS certification ensures that throughout the manufacturing supply chain the people making your blankets are paid a living wage, work in safe and clean conditions, and are not working for too many hours at a time.

Conventionally produced cotton is laden with pesticides and insecticides, using more toxins than almost any other crop.  Frankly, conventionally made blankets are not good for your family or the earth. Pesticides poison farmers and the run-off seeps into drinking water, lakes and streams. Factory workers have to breathe in fumes from cotton chemicals when producing textiles and we feel the harmful effects of non-organic cotton.  Headaches, rashes, irritated skin and a build up of carcinogens in our bodies can be the end-result. 

Where are your products made?

Our heavenly and healthy blankets are designed in Boston, MA and made in India.

How Long Does It Take for My Order to Ship?

We Process Your Order between 3-5 Business Days

 How do I return or exchange my blanket?

Please send an email message to sarah@grayheron.com and we will gladly assist with a return or exchange. We want all our customers to be satisfied, so please let us know if you want to return your product 

 

 

 

Payments & Safety

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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

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We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Warranty & Repair

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Returns & Refunds

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within a month after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.

In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Free returns

Returns within 30 days receive a full refund.

Worldwide shipping

Ship anywhere, rates available at checkout.

24/7 support

Call us anytime at 1(800) 555-1234.